The Breadboard BI Case Management module is a scalable system that gathers Case Management data from an unlimited number of sources. It processes this data, stores it in virtually any open source or proprietary database, and presents the refined metrics to sales, support, or other non-technical users. It offers the ability to integrate Case Management metrics with customer, finance, supply chain, and workforce systems throughout the enterprise.
The Case Management module allows organizations of all sizes and budgets to measure and improve their customer support performance. It supports the analysis of Case Management metrics by avariety of dimensional attributes and hierarchies. Using the Case Management module, you can analyze data by dimensions like:
- Business Unit