The Breadboard BI Contact Center module is a scalable system that gathers Contact Center data from an unlimited number of sources. It processes this data, stores it in virtually any open source or proprietary database, and presents the refined metrics to customer service, sales, supply chain, or other non-technical users. It offers the ability to integrate Contact Center metrics with customer, finance, supply chain, and workforce systems throughout the enterprise.
The Contact Center module allows organizations of all sizes and budgets to measure and improve their Contact Center management performance. It supports the analysis of Contact Center metrics by avariety of dimensional attributes and hierarchies. Using the Contact Center module, you can analyze data by dimensions like:
- Business Unit